If you have received damaged, defective or incorrectly shipped merchandise that occured on our part, please contact Customer Service prior to returning the product within 30 days of receipt following the Return & Exchange Instructions below.
You may return new, unopened items within 30 days of delivery for a full refund. Items must be in their original product packaging. You will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of our error. Please be advised that ‘Autographed Merchandise’ is non-refundable, nor will exchanges be allowed unless the product is damaged upon arrival.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window. The refund will be issued to the credit or debit card used to make the original purchase.
You will receive an email confirmation when the refund or exchange is processed.
On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.
The Kalie Shorr Official Merchandise Store will not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won’t be able to determine receipt date.) Kalie Shorr Official Merchandise Store is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
Please include the following in your email to Customer Service ( Customerservice@kalieshorr.com )and in your return:
Your order confirmation number
Your first and last name
Your mailing address
Your phone number
What you are returning and why
How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance
Please Mail Returns To:
Kalie Shorr Official Merchandise Store
P.O. BOX 331653
Nashville, TN 37203
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Items That Can Not Be Returned Or Exchanged
Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer’s defect, backorder, unshipped pre-order, or undeliverable package.
- Underwear or bathing suits
- Any apparel item deemed by Kalie Shorr Official Merchandise Store to show obvious signs of use
- Any physical media (CDs, DVDs, vinyl records) that has been opened (removed from its plastic wrap)
- Any downloadable media
- Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Kalie Shorr Official Merchandise Store part.
Kalie Shorr Official Merchandise Store will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Kalie Shorr Official Merchandise Store.
Kalie Shorr Official Merchandise Store will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless Client agrees to pay for the reshipping.