FAQ

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ORDERING & SHIPPING

[/vc_column_text][gem_divider margin_top=”45″][vc_tta_accordion style=”simple_solid” shape=”round” color=”black” c_icon=”solid_squared” active_section=”1″][vc_tta_section title=”Why haven’t I received my confirmation email after ordering/registering/shipment?” tab_id=”1547448475078-bed51724-1dec”][vc_column_text]Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email us at: customerservice@kalieshorr.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”Pre-Ordering Merchandise” tab_id=”1547448475079-71c63a28-fec2″][vc_column_text]Pre-release ordering is available for select items. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship pre-order products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.

If you live in the U.S. and would like to receive your music on or about release date, please place your order no later than 10 days before the scheduled release date.

International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.

Please be aware that release dates are subject to change.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will I receive my merchandise?” tab_id=”1547448475080-edb6a4ab-0b54″][vc_column_text]In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. Army Post Office (APO) addresses have an average transit time of 10-21 days. Sometimes orders are delayed, or backordered. Please be aware.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Domestic Shipping” tab_id=”1547448475081-aa64b7e0-888a”][vc_column_text]Our domestic carriers are USPS and FedEx. If FedEx is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.[/vc_column_text][/vc_tta_section][vc_tta_section title=”International Shipping” tab_id=”1547448475081-7000b1b6-67dd”][vc_column_text]The shipping time frames provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully. Sparkart will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Sparkart, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How is Shipping Calculated?” tab_id=”1570646541186-3c7b122d-9165″][vc_column_text]Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.

All orders that contain posters, please note that the poster will ship separately in a poster tube and your order may arrive on 2 separate days.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/3″][gem_image position=”centered” effects_enabled=”1″ src=”854″][gem_divider margin_top=”50″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1547206615655{margin-bottom: 0px !important;}”][vc_column][gem_divider margin_top=”95″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1547206615655{margin-bottom: 0px !important;}”][vc_column width=”1/3″][gem_image position=”centered” effects_enabled=”1″ src=”855″][gem_divider margin_top=”100″][/vc_column][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1570646285358{margin-top: -10px !important;}”]

PAYMENTS & METHODS

[/vc_column_text][gem_divider margin_top=”45″][vc_tta_accordion style=”simple_solid” shape=”round” color=”black” c_icon=”solid_squared” active_section=”1″][vc_tta_section title=”Orders Outside The United States” tab_id=”1547448409199-85945b77-0184″][vc_column_text]If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties that may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

If you do not receive your order within the time frames above, please contact: customerservice@kalieshorr.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”Payments We Accept” tab_id=”1547448409200-b0acb72f-6d82″][vc_column_text]

  • Credit cards
  • Debit Cards
  • Issued by United States and Canadian banks

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Payments Not Accepted” tab_id=”1547448409202-a41e9484-712b”][vc_column_text]Cash, CODs, Layaway plan, Personal checks, Money orders, Credit cards issued by banks outside the U.S., Canada, Credit cards with billing addresses outside the U.S., Canada, Visa or American Express Gift cards.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is it safe to use my credit or debit card?” tab_id=”1547448409203-6b2eca26-fdb9″][vc_column_text]Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How will the transaction appear on my statement?” tab_id=”1547448409205-5b4b4037-3e2e”][vc_column_text]The transaction will show as “KALIE SHORR MERCHANDISE”[/vc_column_text][/vc_tta_section][vc_tta_section title=”Phone & E-mail Orders” tab_id=”1570646713298-04c9e588-ebd1″][vc_column_text]We do offer a phone number for ordering and checking on orders. Phone orders must include an email with your credit card authorization sent to orders@kalieshorr.com[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1547206615655{margin-bottom: 0px !important;}”][vc_column][gem_divider margin_top=”55″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1547206615655{margin-bottom: 0px !important;}”][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1547448546916{margin-top: -10px !important;}”]

Your Account & Orders

[/vc_column_text][gem_divider margin_top=”45″][vc_tta_accordion style=”simple_solid” shape=”round” color=”black” c_icon=”solid_squared” active_section=”1″][vc_tta_section title=”Forgotten Username or Password” tab_id=”1547207440578-15ed9df9-f2c4″][vc_column_text]If you forgot your password  click “Forgot Your Password?”. If for some reason you still have trouble logging in, let us know by contacting Customer Service at customerservice@kalieshorr.com.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How To Change An Order” tab_id=”1547207620943-16ed9333-dbd8″][vc_column_text]The Kalie Shorr Official Merchandise Store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service at : customerservice@kalieshorr.com

If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Promo Codes” tab_id=”1547207622004-f9a22620-e6cb”][vc_column_text]If you have a promotion or discount code, you may enter it during checkout. Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.[/vc_column_text][/vc_tta_section][vc_tta_section title=”sit amet consectetur adipisicing elit?” tab_id=”1547207623641-43e4db85-375a”][vc_column_text]Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Lorem ipsum dolor sit consectetur adipisicing elit?” tab_id=”1547207440579-c861b702-7085″][vc_column_text]Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/3″][gem_image position=”centered” effects_enabled=”1″ src=”856″][gem_divider margin_top=”50″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1547206615655{margin-bottom: 0px !important;}”][vc_column][gem_divider margin_top=”100″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1547217528449{margin-bottom: 0px !important;background-color: #f4f4f4 !important;}”][vc_column css=”.vc_custom_1547211303766{padding-top: 0px !important;}”][gem_divider margin_top=”135″][vc_column_text css=”.vc_custom_1547217504779{margin-bottom: 5px !important;}”]

have any questions?

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Get in contact with us with the e-mail mentioned above!

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